House Rules & Policy
The Purple Martin – Terms of Use
Welcome to The Purple Martin. We appreciate you choosing to stay with us. By booking and staying at our property, you agree to the following Terms of Use, designed to protect both our guests and our property:
Check-In & Check-Out
Check-in time: 3:00 PM
Check-out time: 11:00 AM
Early check-in or late check-out may be available for an additional fee and must be arranged in advance.
Cancellation Policy
A full refund is available for cancellations made 21 days or more prior to the booking date.
Cancellations made within 21 days of the booking date are non-refundable, including the deposit.
We strongly recommend guests purchase third-party travel insurance, especially for weather-dependent trips.
Damages & Excessive Cleaning
Guests are responsible for any damage to the property, furnishings, linens, or other items during their stay.
If linens or towels become stained, please do not attempt to wash them, as our professional cleaners may be able to remove stains with proper treatment.
Additional fees will apply for:
Damaged or missing items.
Significant stains or ruined linens, towels, or furniture.
Excessive mess or trash left behind.
Biohazard cleanup, including bodily fluids, blood, or vomit.
A valid credit card is required at booking. By confirming your reservation, you authorize The Purple Martin to charge your card for any damages, missing items, or excessive cleaning beyond normal use.
Smoking, Vaping & Substances
The Purple Martin is a 100% smoke-free property, including balconies, patios, and all common areas.
The use of illegal drugs is strictly prohibited.
Occupancy Limits
The number of guests may not exceed the maximum listed on your reservation.
Unauthorized guests or visitors may result in additional charges or termination of your stay without refund.
Noise & Community Standards
Quiet hours: 10:00 PM to 8:00 AM
Please be respectful of other guests, neighbors, and the peaceful environment of Norton Commons.
Excessive noise, parties, or disruptive behavior may result in immediate removal without refund.
Pool Access
Guests of The Purple Martin enjoy access to the private Norton Commons pools and splash park, subject to posted rules and availability.
Pool access is provided as a courtesy and is not guaranteed.
The Purple Martin and its owners are not liable for accidents or injuries at any pool or community facility.
Parking
Parking is available in designated areas only.
The Purple Martin is not responsible for damage, theft, or loss involving vehicles or personal property.
Security & Surveillance
For your safety and the protection of the property, exterior security cameras are in use. There are no cameras inside guest rooms or private areas.
Tampering with or disabling security equipment is grounds for immediate removal without refund.
Booking on Behalf of Others
Reservations must be made by the person staying on the property. Third-party bookings are not permitted unless prior approval is obtained.
Liability Disclaimer
Guests stay at their own risk.
The Purple Martin, its owners, and management are not responsible for accidents, injuries, or loss of personal belongings.
Parents and guardians are solely responsible for supervising minors on the property.
Violations & Additional Charges
Failure to comply with these terms may result in:
Additional fees charged to the credit card on file.
Immediate removal from the property without refund.
Legal action, if necessary.
We appreciate your cooperation and look forward to providing you with a relaxing, enjoyable stay.